REFUND AND RETURNS POLICY
Returns
Customer satisfaction is important to us.
Due to the nature of personal wellness products, returns are accepted only under the following conditions:
- The product must be returned within seven (7) days from the date of purchase.
- The product packaging must be completely unopened and unused.
- The product must be in its original condition and packaging.
- Proof of purchase must be provided.
Returns that do not meet these conditions will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened products
- Used products
- Damaged products caused by the customer
- Products returned after seven (7) days
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will be processed using the original payment method within 7–14 business days, depending on your payment provider.
Return Shipping Costs
Customers are responsible for all costs associated with returning products.
Shipping fees paid during the original purchase are non-refundable.
We recommend using a trackable courier service when returning products.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will assess the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.
